Frequently Asked Questions
If you're hesitating or unsure, we're here to answer all of your questions.
Don't worry. We're here to help!
MedCarriers
How MedCarriers Works
How can I set up a MedAccount?
Please fill out a MedQuote or call 303.501.4193 and we will be happy to set up an account for your business.
How do I schedule a delivery?
Scheduling with us is simple:
1. If you're a returning customer:
- Log into your MedAccount account to view the Order page.
- Add your order details.
- Review your order and click the "SUBMIT ORDER" button.
2. If you're a new or On-Demand customer:
- Head to QUICK QUOTE in the navigation menu
- Add in your order details
- We'll contact you right away with an transparent estimate for your delivery.
Need more help? Call us 24/7/365.
What are your hours of operation?
MedCarriers is available 24 hours a day, 7 days a week.
Does MedCarriers deliver in my area?
MedCarriers is headquartered in Denver and is available state-wide to serve the growing needs of our residents and their providers.
For inter-state delivery service, please call us at 303.501.4193.
How fast do you deliver?
Depending on the time of day your order is placed and mileage, we offer multiple time frames.
This includes:
- RUSH (1-hour)
- STAT (2-hour)
- Same-Day (4-hour or 8-hour)
How do I make a change to or cancel my order?
If you need to make a change to your MedOrder order once it has been placed, first check on the status of the order online using the MedPortal.
If the order has not yet been assigned to a courier, you can update directly.
Please note, the price may change based on the updates. If the order has already been assigned, please call us at 303.501.4193 or chat with us online using the MedPortal.
If you need to cancel your order before a courier has been assigned, you may cancel online. If your order has already been assigned, give us call at 303.501.4193 or chat with us online.
Additional charges may apply.
I have my own fleet but sometimes need extra help. Can I supplement my fleet with MedCarriers?
Yes. MedCarriers can augment your fleet, replace your fleet, or provide seasonal help during your busy seasons. We are here to help.
Does MedCarriers offer temperature control?
Yes. If you have specific requirements for your items, you can include them when you place your order. We offer temperature control for sensitive items, such as pharma products, laboratory specimens, and more.
Can I track my deliveries in real-time?
The MedPortal enables you to track your deliveries in real-time on a live map once your delivery is submitted and accepted by the courier.
On the portal, you can click ‘Delivery Tracking’ to view the applicable order you are looking for or you can access the portal from a link on the email confirmations.
MedCarriers also enables you to receive real-time notifications via email and SMS.
How do I know my items were delivered as expected?
You can track your orders on a live map in real-time from the moment your order is placed thru delivery. With our innovative HIPAA-compliant technology Drivers are able to upload POD (proof-of-delivery) pictures of the drop-off, as well as collect signatures.
On the MedPortal, you can click ‘Delivery Tracking’ to view the applicable order you are looking for or you can access the portal from a link on the email confirmations.
When you are placing your order, the portal will add your email address to receive a notification when the order has been delivered.
If you wish to add more recipients to receive the confirmation, you can add them at the end of the order placement process.
Do I need to prepare my package for transit?
Yes. Your items should be packaged and ready for delivery by the time your Driver arrives.
Please secure all items properly, including fragile items that should be protected from damage with shock-absorbing packing materials.
The Driver, at their discretion, may refuse to pick up items if they are not properly packaged.
MedCarriers offers preparation and packing services at an additional cost. Call us at 303.501.4193 to explore our fulfillment services.
What kind of credentials do your drivers have?
We thoroughly screen all of our couriers with the most exhaustive federal and local criminal background checks available, as well as DMV driving history (MVR) reports.
Only those that pass our stringent criteria become couriers and we continually monitor our client ratings and reviews, as well as evaluate their performance using objective data.
In addition, our couriers are HIPAA-compliant, carry four levels of insurance for added protection, and wear MedCarriers issued polo shirts.
MedCarriers
Pricing
What are your rates for delivery?
We offer simple, flat-rate + mileage based pricing. Call us at 303.501.4193 for a free MedQuote.
For returning customers, when you place an order on the MedPortal the order total will be displayed for full transparency.
How do I get a price estimate for my order?
For new clients, please fill out a MedQuote or call 928.493.9430 for a free, customized price estimate.
Our quotes team is available Monday through Friday, 9am to 5pm.
For existing clients, log into your account via the MedPortal and put in your order details including ready time, origin, destination and delivery window.
An order total will be displayed. You can then determine if you wish to place the order. If you wish to proceed, then select ‘Place Order.'
Is the quoted price exact or are there hidden fees or cost?
The order total will remain the same as when you placed the order, unless a change was made to the order.
If you change your order prior to courier assignment, the price will be updated to reflect.
If there is a delay in your package being available to either pick up or deliver, a wait time fee may be assessed.
Do you charge more for a van or box truck?
If your order will not fit in a normal passenger sedan or SUV, if vans are available in the specific market, there will be a van order type available for you to select during the order placement process.
A $30 van charge or $60 box truck charge will be added to your order upon order placement.
Do you offer route-based pricing?
Yes. Please contact your MedCarriers Account Representative for information on route-based pricing.
How am I invoiced?
MedCarriers can bill daily, weekly, biweekly, or monthly.
When your account is set up, the team will review payment options and invoice cycles available to you. Invoices for your account are accessible directly on the MedPortal.
In addition, you have the option to pay via credit card for each order as you place them or for your invoices directly on the MedPortal.
MedCarriers
My MedAccount
Do you require a minimum amount of deliveries per month?
There is no minimum amount of deliveries required per month.
Please contact MedSupport at 303.501.4193 to inquire further about our service.
How can I view my Order history?
Log in to your MedAccount on the MedPortal.
Under quick search, you can select the last 10, 50 or 100 to view orders or you can put in specific criteria in Tracking Options to search for the orders you are interested in.
Once you locate an order, you can click on the order to see the delivery in real-time or details of completed deliveries.
How do I add other users to my MedAccount?
Client IDs are required to create new user logins.
If you are in need of assistance with this process, please contact MedSupport by using the chat feature on the MedPortal or call directly at 303.501.4193.
What browsers does the MedPortal support?
The MedPortal supports the current version and 1 previous version for the following web browsers:
- Chrome
- Safari
- Firefox
- Edge
- Opera
Do you have a mobile app?
We currently have the MedPortal only. We do not have a mobile app available at this time.
Do you have an API?
We do have a standard API to enable order placements and updates. Please contact your MedAccount Representative or 303.501.4193 for more information about our API.
MedCarriers
Restrictions & Additional Fees
Will I be charged if my driver has to wait?
Yes. To ensure all of our customers receive the on-time service they expect, we charge $0.50 (USD) per minute the Courier must wait past the initial Ready Time.
We do offer a 5-minute grace period before we begin charging.
Additionally, if your package is not prepared and ready for pick up within 5 minutes of your courier arriving or the quoted Pick Up ETA (whichever is later), your delivery may need to be rescheduled at the courier's sole discretion.
The courier may choose to leave if your order is not ready upon arrival within your delivery window.
What is the maximum size and weight for packages?
We can accommodate packages of many sizes and weights. For every MedCarriers delivery, the first 40 pounds is already included in your price.
For packages more than 40 pounds, we charge an extra $0.12 (USD) per pound over 40 pounds.
If your items will not fit into a normal passenger sedan, please contact us at 303.501.4193 or support@medcarriers.com to make special arrangements for your items.
If your order requires a larger vehicle, like a van or box truck, a $30 or $60 fee will be applied.
What kinds of items does MedCarriers prohibit?
The following items are restricted and may not be picked up or delivered by MedCarriers:
- Flammable, dangerous or hazardous materials (except dry ice)
- Open beverage containers of any kind
- Under-secured, fragile, or rare items
- Persons
- Human corpses and/or cremated remains
- Used hypodermic needles, syringes, or medical waste (Sharps)
- Packages that require us to obtain a federal, state, or local license for transportation
- Packages that may cause damage or delay to equipment, personnel, or other packages
- Packages whose carriage is prohibited by law, statute, or regulation of the state in which the package may travel
- Stolen goods
- Any items which you do not have the right, standing, or permission to ship
MedCarriers
Careers
How do I become a MedCarriers driver?
Please visit our Drive With Us page.
How do I find out the status of my application?
It may take a few days for someone from our team to review your application. If we're interested in speaking with you about your candidacy we'll be in touch.